When did federation become a blame game?

I have noticed a disturbing trend recently. A lot of vendors seem to have taken the position that as soon as their help desk finds out that there is federation with another vendor involved, they immediately toss it over the wall.

I have seen my company (Optimal IdM) have to spend a lot of time and resources helping customers when vendor that really needs to solve the problem won’t do even the basic trouble shooting as soon a federation is involved.

So here is the question, is this because not enough support folks understand federation, or is that they do but want to reduce their work queue and see a convenient scapegoat?

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