Jeff Bezos posted this apology to a Kindle forum:
This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our “solution” to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we’ve received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.
While I still am not sold on Amazon’s licensing terms for Kindle books, it’s refreshing to see a company truly apologize for a mistake. None of this non-apology nonsense where someone says they feel bad about how something was interpreted. Just a good old-fashioned mea culpa and a promise to do better.