User Centric in the Enterprise

Nishant Kaushik has this very interesting post about enterprise adoption of User Centric concepts. My experience talking about User Centric with my enterprise customers is quite different from Nishant’s. First almost none of my enterprise customers are interested in Information Cards or OpenID. Most haven’t heard about the concepts yet. But they really want User Centric Identity. The want it very badly. They just call it something different. They call it User Self-Service.

In other words the want the users to be responsible for every scrap of information for which they are the authoritative source of information. They want users to be responsible for managing their own credentials (typically passwords, but sometimes SecureID tokens). In some cases they want users to be responsible for determining what systems they should be granted access and making workflow requests to get that access.

Of course some will argue that using a Self-issued Information Card is User Centric, where as entering the same information into a self-service profile application is not. But my customers don’t care either way. So long as users can manage their own personal information without using help-desk or HR personnel, they are happy.

(Mirrored from TalkBMC)


One response to “User Centric in the Enterprise

  1. Single Sign-On and User Provisioning (self services ) have been the holy grail of user Identity Management within corporate IT for some time. No one seems to know how to do it or do it well. I work in an environment with attitudes typical of most large enterprises. If its not provided by some large name brand vendor it can’t be any good.

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